1. What kinds of payment are accepted?
We accept the following forms of secure payment: PayPal.
2. Is my privacy and personal information secure on your site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times.
3.How do I know if the item has free shipping?
For standard shipping, you can enjoy free shipping on orders over US$39.
4. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
5. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information.
6.My product arrived faulty/damaged/different. What can I do?
Please send some photos or a short video showing the content of the package you received with your order number to our customer service email. We will do our best to assist you shortly after receiving your query.
7.How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
8.Can I customize my exclusive products?
Yes, you can. Please send us the product link or the pictures you have. Our product manager will do his or her best to find it for you.